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Shipping FAQ

Q.1. Where can I enter my order tracking information to view my order's shipping status?

A.1. Creative Dreamscape uses a lot of different shipping providers, due to this, we recommend using Cainiao to track your order. 

Q.2. How long does it take for my order to get cleared from Customs?

A.2. It usually takes US Customs an average of 2 business days to clear a package. Other countries Customs can take longer, but on average the package will clear within a week. 

Q.3. What happens to my package after clearing Customs?

A.3. After a package clears customs, it will either be handed over to the country's local postal service for standard shipping or back to the expedited carrier (UPS, FedEx, DHL) to carry out the completion of the package's delivery.